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U.S. orders. Ground shipping only.

Cancellation & Return Policy

General Info

GiveAshare.com is absolutely committed to satisfying customers.  If you are not satisfied in any way, please let us know.  The uniqueness and highly customized nature of our product influences our cancellation and return policy for two main reasons:

  1. Real Stock Registration – We work with other financial institutions to legally register the recipient as a shareholder of the purchased company. Once this legal process has started, it cannot be stopped, and would not be refundable.
  2. Reliance on Customer Provided Information for Customization – We rely on the information that you provide for legal stock registration, engraving the personalized plaque, preparing the personalized replica certificate, and for shipping/billing. As a result, you the customer, have responsibility for this aspect of quality.

Carefully enter your order with correct names, spelling, and punctuation, particularly the shareholder and plaque engraving information. You can review your entries on the review page, the order confirmation page, the confirmation email, and the order status page. If you place a phone order, you are responsible for reviewing the confirmation email or order status page and communicating issues immediately.

Note that cancellation and return policy terms apply to the purchaser and not the recipient of a gift.  See links below for more details.

Customer Service

Contact us.

 

Policies

Our cancellation policy is designed to maximize the refund you receive while accounting for any costs we have already incurred. The amount eligible for refund depends on the products and services purchased and when the change or cancellation request is made.

We calculate any non-refundable amounts at the time of your change or cancellation request and will not charge you for costs that have not yet been incurred. If you need to make a change or cancel your order, please contact us as soon as possible by phone or email to maximize any available refund.

  • Personalized Plaque - Becomes non-refundable once engraved (typcially 1 business day).  Changes requested after engraving will incur a $10 replacement fee.
  • Personalized Replica Stock Certificate - Becomes non-refundable once prepared (typically 1 business day). Changes requested after that will incur a $10 replacement fee.
  • Stock Registration - The stock purchase price and associated fee become non-refundable once the legal stock registration process is started (typically within 1 business day) as the process cannot be stopped or reversed. Note: If it is too late to stop, we can assist the recipient with corrections, transfer, or selling the shares through the transfer agent.
  • Shipping - Becomes non-refundable once shipped.

We will cancel and refund the amount due to your credit/debit card within 5 business days of receipt. Note that it can take your bank 3-5 business days to process.

It is important to inspect the product upon delivery.

If there are any issues, the first step is call or email us within 10 days of delivery to obtain Return Authorization.

Frames and Other Non-Share Items

  • Any non-share item (frames, acrylic, mats, plaques, kits, t-shirts, etc.) that has a manufacturing defect or is damaged during shipment can be returned for a full refund or replaced at no cost to you. Call or email us to get return instructions within 10 days of delivery.  Note that items damaged during shipment should be retained for 7 days after you contact us in case UPS/USPS wants to inspect.
  • Items that are not defective or damaged during shipment may be returned or exchanged subject to the following:
  • Return shipping will be at your cost.
    • For exchanges, shipping the new product will also be at your cost.
    • Items must be received back in “new condition”. Note that the acrylic, mat, and plaque portion (33%) of a frame cannot be refunded.
    • Contact us first to let us know you are returning product within 10 days of delivery.
    • Product should be returned within 30 days of delivery.

Registered Share of Stock

  • Because the stock registration process is irreversible, the registered stock certificate cannot be returned or exchanged.
  • Registered stock certificates that are defective (note that blemishes or slight creases can be a normal result of the printing process), damaged in shipping, or registered incorrectly due to a GiveAshare.com or Transfer Agent error can be returned for correction at no cost to you. Call or email us to get return instructions within 10 days of delivery.
  • Stock certificates that are registered incorrectly due to information you provided cannot be returned or exchanged. Note: We can help the recipient work with the transfer agent to get a correction made or to transfer or sell the stock.

We will inspect and process your return and refund the amount due to your credit/debit card within 5 business days of receipt. Note that it can take your bank 3-5 business days to process.