Shipping
We use UPS/USPS live rate lookups during checkout. It is important that you consider all the factors below when making your decision.
- We highly recommend UPS because of tracking, insurance, reliability and ease of claims process.
- Please understand that if you select another method, you assume the risk of loss and claims.
Shipping Method Comparison
| Attribute | UPS | USPS Express | USPS Priority | USPS First Class |
|---|---|---|---|---|
| Ship to PO Box | UPSNO | USPS ExpressYES | USPS PriorityYES | USPS First ClassYES |
| Email on shipment | UPSYES | USPS ExpressYES | USPS PriorityYES | USPS First ClassYES |
| Timing Guarantee | UPSYES1 | USPS ExpressYES2 | USPS PriorityNO | USPS First ClassNO |
| Insured | UPSYES | USPS ExpressYES (limits: $100 US, $200 Intl) | USPS PriorityYES (limits: $100 US, $200 Intl) | USPS First ClassNO |
| Tracking | UPSExcellent | USPS ExpressLimited | USPS PriorityLimited | USPS First ClassLimited |
| Claims process | UPSReasonable | USPS ExpressDifficult | USPS PriorityDifficult | USPS First Classn/a |
| Who Has Risk of Loss | UPSGiveAshare | USPS ExpressYou | USPS PriorityYou | USPS First ClassYou |
| Who Files Claims if Lost/Damaged | UPSGiveAshare | USPS ExpressYou | USPS PriorityYou | USPS First Classn/a |
1 UPS limits its timing guarantee close to Christmas
2 For International shipments, USPS Express timing guarantee is only for select countries.
Timing
- We ship from Gilbert, Arizona.
- UPS Ground generally takes 4 to 5 business days to the East Coast (see UPS timing map).
- UPS generally does not deliver on Saturdays or Sundays.
We meet or beat our timing commitments but we are at the mercy of UPS and USPS to deliver your order to you. Delays by UPS or USPS due to bad weather, covid, or some other reason are out of our control. We will pass along any insurance proceeds that we recover.
International Orders
Important Note: Some countries (ie. Canada, U.K.) may charge additional taxes or custom duties/fees upon delivery which are not included in the price and are charged upon delivery.
If you have any questions or need any clarifications, please contact us.