Shipping
During checkout, we offer a variety of shipping method options to suit your needs for timing, cost, and risk. We use UPS/USPS live rate lookups to calculate the cost. It is important that you consider all the factors below when making your decision.
We highly recommend UPS (especially during covid) because of tracking, insurance, reliability and ease of claims process. Please understand that if you select another method, you assume the risk of loss and claims.
Shipping Method Comparison
| UPS All |
USPS Express |
USPS Priority |
USPS First Class |
|
|---|---|---|---|---|
| Email on shipment | YES | YES | YES | YES |
| Ship to P.O. Box | NO | YES | YES | YES |
| Timing Guarantee | YES1 | YES2 | NO | NO |
| Insured | YES | YES (limits: $100 U.S. $200 Intl) | YES (limits: $50 U.S. $100 Intl) | NO |
| Tracking | Excellent | Limited | Limited | Limited |
| Claims Process | Reasonable | Difficult | Difficult | n/a |
| Who Has Risk of Loss | Us | You | You | You |
| Who Files Claim if Lost/Damaged | Us | You | You | n/a |
| 1UPS limits its timing guarantee close to Christmas and during COVID | ||||
| 2For International shipments, USPS Express tiing guarantee is only for select countries. | ||||
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Timing
- We ship from Gilbert, Arizona.
- UPS Ground generally takes 4 to 5 business days to the East Coast (see UPS timing map ).
- UPS does not deliver on Saturdays or Sundays (In some cases, UPS can deliver on Saturdays, but you must contact us to make special arrangements).
We meet or beat our timing commitments but we are at the mercy of UPS and USPS to deliver your order to you. Delays by UPS or USPS due to bad weather or some other reason are out of our control. We will pass along insurance proceeds that we recover to impacted customers.
International Orders
Important Note: Some countries (ie. Canada, U.K.) may charge additional taxes or custom duties/fees upon delivery which are not included in the price and are charged upon delivery.
If you have any questions or need any clarifications, please contact us.
